Remote auditing from SECOM
Auditing your staff and procedures within a multi-location
business can be a huge undertaking. With customer service
measures, company standards and even hygiene regulations to
monitor, the manpower and travel time can be a hefty cost.
Mystery shopping and in-person spot-check audits offer an in
the moment view of operations, but are they an accurate view
of the general customer experience? Wouldn’t you like to be
able to track against your performance KPIs on a more regular
basis, without the expense?
Our remote audit service can help. Using the latest in store
technology, we can virtually ‘drop in’ at any time and check on
your staff and business performance. Combined with our
insight tool, you can also aggregate customer data, getting a
true idea of waiting times.