1. Ensure that authorised users have been fully instructed on how to operate the system.
2. Always use the designated entry/exit routes when entering and leaving the building.
3. Check that all personnel have either left the building or are in an unprotected area. Ensure that all windows and doors are closed and secure before setting the alarm. A walk round the protected area is the only effective way of doing this.
4. Ensure that the protected areas are free of any potential movement i.e. small animals, loose blinds, decorations and swinging signs etc.
5. Check that there is nothing obstructing the detection devices.
6. Ensure that automatically controlled electrical equipment e.g. air-conditioning, fan heaters, refrigerators etc. do not affect the performance of the alarm system.
7. Take care not to obstruct the security sensors with changing levels of stock in storage and be sure to stack it securely to avoid any unstable motion.
8. Ensure that you deactivate the alarm within the time allocated and before entering secured areas.
9. Be sure to inform the Alarm Receiving Centre (ARC) if you intend to open/close the premises outside the usual agreed times (if applicable).
False alarms should be carefully investigated and appropriate measures taken to avoid similar incidents.
10. Ensure that your system receives regular maintenance checks.
11. Always advise your security service provider when carrying out alterations to your building that might affect the operation of your system.
12. Remember that excessive false alarms will normally give rise to police response being withdrawn. This may affect your insurance cover and in the event of such a withdrawal you should consult your insurer straight away.