We are seeking an experienced technical professional to provide technical services to both the HSS Operations team and also directly to our client base.

The role requires a motivated professional to provide a wide-range of services from 2nd  \ 3rd  line support to our engineering team to presales evaluation of new technology.  Experience of providing multi discipline (CCTV, Intruder alarm, Access Control) technical services in a High Security Corporate environment is essential.

 

Skillset

  • Excellent verbal and written communication skills.
  • Experienced technical support profession.
  • System Design skills.
  • Good knowledge of desktop and server operating systems.
  • Technical writing skills.
  • Good fault finding and diagnostic skills
  • Knowledge of CCTV including IP, access control and intruder alarm technology deployed in a High Security environment.
  • Client relationship management skills

 

Responsibilities

  • Provide technical support services to the division’s engineering team, via remote connections and on site presence using specialist diagnostic software.
  • Provide pre-sales support to account management in regard to system design and technical input on solutions proposed to our clients.
  • Design and delivery of client specific configurations and documentation of solutions created.
  • Evaluation of new technologies and products to ensure they are fit for purpose.
  • Design and deliver tailored in house training courses to the divisions own engineering team.
  • Creation of technical documentation for sales and engineering teams including design drawings and specific engineering manuals.
  • Product management and manufacturer relationship management

How to apply:

If you are interested in this position, please provide your CV and any other relevant supporting information to:

Mark Dodson, Divisional Technical Director

SECOM Plc, High Security Services,

Ash Lodge, Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ

Email: jobs@secom.plc.uk

 

SECOM PLC is an equal opportunity employer.