We are currently looking to recruit for the role of Service Operative for our busy

National Service Bureau.  Reporting directly to the National Service Bureau Team Leader, the ideal candidate will have experience of working within a busy service delivery environment and have a good understanding of service delivery.

 

Responsibilities:

  • Liaise daily with the regional engineering teams to ensure SLA’s are met.
  • Plan the engineer’s diary using the company business system ensuring that calls are resolved in a timely manner
  • Liaise with RSD and Portal Management to ensure our high priority accounts are fully aware of our delivery
  • PPM compliance is achieved in line with NSI guidelines
  • Liaise with the NSB and Regional Management &/or National Accounts and highlight/escalate any known issues or queries that may impact on service delivery to our clients
  • To be flexible and adaptable when required
  • To answer incoming calls into the NSB from internal colleagues and clients
  • Ensure the company system is updated and calls are logged with all relevant information in line with SECOM company policies
  • Ensure all out of hours processes are followed

 

Skills and Experience

  • Computer literate including Microsoft office proficient
  • Experience within a busy Service environment to meet SLA’s and KPI’s
  • Understanding of service delivery
  • Ability to work as part of a team and be respectful to colleagues
  • Ability and confidence to make key decisions with the information provided on our company business system
  • Customer orientated with an empathic approach to service delivery
  • Departmental knowledge to facilitate best working practices
  • Electronic security knowledge desired but not essential
  • Confident telephone manner
  • Excellent verbal and written skills
  • Previous experience managing an engineering workforce desired but not essential

How to apply

If you feel that you have the necessary skills and expertise demanded from this position, then please send your application in writing or via email marked “Private and Confidential” to:

Chris Spencer
Unit G Millshaw Business Living
Global Avenue
Leeds
LS11 8PR

E: jobs@secom.plc.uk