The National Service Bureau Team is looking for a Call Planner.

Responsibilities

  • Liaise daily with the regional engineering teams to ensure SLA’s are met.
  • Plan the engineers diary using the company business system ensuring that calls are resolved in a timely manner
  • Liaise with RSD and Portal Management to ensure our high priority accounts are fully aware of our delivery
  • PPM compliance is achieved in line with NSI guidelines
  • Liaise with the NSB and Regional Management &/or National Accounts and highlight/escalate any known issues or queries that may impact on service delivery to our clients
  • To be flexible and adaptable when required

Key Skills

  • Experience within a busy Service enviroment to meet SLA’s and KPI’s
  • Departmental knowledge to facilitate best working practices
  • Reporting to our organisation in a professional manner
  • Computer literate
  • Previous experience managing an engineering workforce desired but not essential
  • Experience within a busy Service enviroment to meet SLA’s and KPI’s
  • Understanding of service delivery
  • Electronic security knowledge desired but not essential

Personal Qualities and Behaviours

  • Excellent timekeeping
  • Good communication skills
  • Confident telephone manner
  • Ability to work as part of a team and be respectful to colleagues
  • Ability and confidence to make key decisions with the information provided on our company business system
  • Excellent verbal and written skills
  • Computer literate
  • Microsoft office proficient

How to apply

If you feel that you have the necessary skills and expertise demanded from this position, then please send your application to jobs@secom.plc.uk