The National Service Bureau Team is looking for a Remote Support PPM Desk Engineer.


  • Liaise daily with the NSB Management team to ensure key daily targets are met
  • Liaise with RSD and Portal Management to ensure our high priority accounts are fully aware of our delivery
  • PPM compliance is achieved in line with NSI guidelines
  • Liaise with the NSB and Regional Management &/or National Accounts and highlight/escalate any known issues or queries that may impact on service delivery to our clients
  • To be flexible and adaptable when required
  • To answer incoming calls into the RSD from internal colleagues and clients
  • Ensure all out of hours processes are followed

Key Skills

  • Experience within a busy Service enviroment to meet SLA’s and KPI’s
  • Security experience desired but not essential
  • Computer literate
  • Microsoft office proficient
  • Experience within a busy Service environment to meet SLA’s and KPI’s
  • Understanding of service delivery
  • Electronic security knowledge desired but not essential

Personal Qualities and Behaviours

  • Excellent timekeeping
  • Good communication skills
  • Confidence to follow Company escalation processes
  • Ability to work as part of a team and be respectful to colleagues
  • Ability to maintain concentration and work ethic during out of hours working
  • Excellent verbal and written skills
  • Be flexible in ensuring that RSD has sufficient staffing at all times and provide cover where required
  • Reporting to our organisation in a professional manner
  • A desire to learn new skills and improve security knowledge

How to apply

If you feel that you have the necessary skills and expertise demanded from this position, then please send your application in writing via e-mail marked “Private and Confidential” to:

Chris Spencer
RSD & Northern Service Control Manager

Secom Plc
UNIT G Millshaw Business Living
Global Avenue
LS11 8PR