The National Service Bureau Team is looking for a Call Handler.


  • To answer incoming calls into the NSB from internal colleagues and clients
  • Ensure the company system is updated and calls are logged with all relevant information in line with SECOM company policies
  • Liaise with the Call planners/Regional Management and highlight/escalate any known issues or queries that may impact on service delivery to our clients
  • To be flexible and adaptable where required

Key Skills

  • Experience within a busy Service enviroment to meet SLA’s and KPI’s
  • Departmental knowledge to facilitate best working practices
  • Reporting to our organisation in a professional manner
  • Experience within a busy Service environment to meet SLA’s and KPI’s
  • Understanding of service delivery
  • Electronic security knowledge desired but not essential

Personal Qualities and Behaviours

  • Excellent timekeeping
  • Customer orientated with an empathic approach to service delivery
  • Good communication skills
  • Confident telephone manner
  • Ability to work as part of a team and be respectful to colleagues
  • Effective verbal and written skills
  • Computer literate

How to apply

If you feel that you have the necessary skills and expertise demanded from this position, then please send your application in writing via e-mail marked “Private and Confidential” to:

Chris Spencer
RSD & Northern Service Control Manager

Secom Plc
UNIT G Millshaw Business Living
Global Avenue
LS11 8PR