We are currently looking for a Call Handler to work in our busy National Service Bureau. Reporting directly to the National Service Bureau Team Leader as well, the ideal candidate will have experience of working within a busy service delivery environment and have a good understanding of service delivery.



  • To answer incoming calls into the NSB from internal colleagues and clients
  • Ensure the company system is updated and calls are logged with all relevant information in line with SECOM company policies
  • Liaise with the Call planners/Regional Management and highlight/escalate any known issues or queries that may impact on service delivery to our clients
  • To be flexible and adaptable where required


Skills and Experience

  • Computer literate including Microsoft office proficient
  • Excellent timekeeping
  • Customer orientated with an empathic approach to service delivery
  • Good communication skills
  • Confident telephone manner
  • Ability to work as part of a team and be respectful to colleagues
  • Effective verbal and written skills
  • Computer literate

How to apply

If you feel that you have the necessary skills and expertise demanded from this position, then please send your application in writing or via email marked “Private and Confidential” to:

Chris Spencer
Unit G Millshaw Business Living
Global Avenue
LS11 8PR

E: jobs@secom.plc.uk