Recent press reports that police will no longer investigate retail crimes involving goods worth less than £200 have led to retailers trying to find alternative ways to plug the gap in the crime prevention process, and deal with low-impact, high-frequency retail crimes.

Whilst manned guarding is a proven, effective deterrent, for large, multi-site retailers deploying guards 24/7 can prove costly. Working with the Co-op, SECOM have developed an award-winning CCTV-based intelligence service to tighten the screw on habitual offenders, and increase the cost-efficiency of manned guarding.

Using intelligence gathered from analysis of in-store crime, SECOM can produce data to inform flexible guarding.As a result, guards are deployed in stores at times when they are likely to be most needed, based on nationwide intelligence. This is reviewed at regular intervals, making it more difficult for offenders to predict when guards will be present. Regular reviews also mean that guarding is in line with current patterns of criminal behaviour. Overall, the more efficient use of guards has enabled customers to not only reduce guarding spend, but also spread their guarding budget over a larger number of stores.

SECOM’s ROGUES solution (Repeat Offenders Gallery Under Electronic) has been developed to allow Control and Command Centre operators to alert on-site manned guards in real time when a known unwanted individual or offender is active in the area. This gives them an image of the individual and helps to make the guarding more effective in the fight against crime.


iBase Intelligence System

Behind the scenes, SECOM has a team of National Intelligence Model (NIM) trained analysts and ex-police officers employed as police investigation and communication managers.

A newly deployed IBM I2 iBase intelligence system enables development of an offender information catalogue, facilitating analysis of multi-source data in a secure environment. It also allows analysts to identify stores with the greatest crime risk, when crimes are most likely to be committed and, most importantly, by whom. IBM Analyst Notebook – a visual analysis tool – helps to turn iBase data into useful intelligence.

Incident Support Buttons

Incident Support Buttons in stores have two functions:

  • They allow staff to alert SECOM when they believe an incident is occurring or potentially occurring (which allows Secom to monitor the situation and issue an audio challenge or announcement). This provides the feeling of ‘safety’ to staff if they believe an incident may occur.
  • They enable staff to ‘bookmark’ when they believe an incident has occurred. SECOM can then interrogate after the event and save the evidence and assist in the compilation of a witness statement

ROGUES Solution

SECOM’s ROGUES solution (Repeat Offenders Gallery Under Electronic) has been developed to allow Control and Command Centre operators to alert on-site manned guards in real time when a known unwanted individual or offender is active in the area. This gives them an image of the individual and helps to make the guarding more effective in the fight against crime.

We are extremely proud to be the recipients of the CCTV System Of The Year Award at IFSEC’s Security and Fire Excellence Awards 2018 for our ROGUES solution. The award recognises our work with the Co-op to develop and implement an intelligence-led, 24/7 system to cut stock losses and improve in-store safety for staff and customers across the network of co-op stores.

Retail Intelligence in action