Recent press reports that police will no longer investigate retail crimes involving goods worth less than £200 have led to retailers trying to find alternative ways to plug the gap in the crime prevention process, and deal with low-impact, high-frequency retail crimes.

Whilst manned guarding is a proven, effective deterrent, for large, multi-site retailers deploying guards 24/7 can prove costly. Working with the Co-op, SECOM have developed an award-winning CCTV-based intelligence service to tighten the screw on habitual offenders, and increase the cost-efficiency of manned guarding.

Using intelligence gathered from analysis of in-store crime, SECOM can produce data to inform flexible guarding. As a result, guards are deployed in stores at times when they are likely to be most needed, based on nationwide intelligence. This is reviewed at regular intervals, making it more difficult for offenders to predict when guards will be present. Regular reviews also mean that guarding is in line with current patterns of criminal behaviour. Overall, the more efficient use of guards has enabled customers to not only reduce guarding spend, but also spread their guarding budget over a larger number of stores.

SECOM’s ROGUES solution (Repeat Offenders Gallery Under Electronic Surveillance) has been developed to allow Control and Command Centre operators to alert on-site manned guards in real time when a known unwanted individual or offender is active in the area. This gives them an image of the individual and helps to make the guarding more effective in the fight against crime.


iBase Intelligence System

Behind the scenes, SECOM has a team of National Intelligence Model (NIM) trained analysts and ex-police officers employed as police investigation and communication managers who liaise with various police forces to present case files, reducing the burden on police and store time.

 

SECOM uses the IBM I2 iBase intelligence system to enable the development of an offender information catalogue, facilitating analysis of multi-source data in a secure environment. It provides us with rich visual analysis capabilities that help to quickly turn complex sets of disparate information into high-quality, actionable intelligence and helps our analysts and others involved in intelligence analysis to build a single cohesive intelligence picture and identify, predict and prevent criminal, terrorist and fraudulent activities. This allows our analysts to identify stores with the greatest crime risk, when crimes are most likely to be committed and most importantly, by whom. SECOM uses the IBM Analyst Notebook – a visual analysis tool – to help turn iBase data into useful intelligence that can be provided to the police in the form of cloud hosted video evidence, case files and MG11s.

 

Within the UK there are around 500 organisations using i2. All police forces in the UK, ranging from your local constabulary up to and including the National Crime Agency have unlimited access to i2, as do all UK Defence and Intelligence Organisations. It is widely used across central government (NHS, DVLA) and Local Authority and also used by some 35+ organisations in the private sector to help with fraud.

 

Incident Support Buttons

Incident Support Buttons in stores have two functions:

  • They allow staff to alert SECOM when they believe an incident is occurring or potentially occurring (which allows SECOM to monitor the situation and issue an audio challenge or announcement). This provides the feeling of ‘safety’ to staff if they believe an incident may occur.
  • They enable staff to ‘bookmark’ when they believe an incident has occurred. SECOM can then interrogate after the event and save the evidence and assist in the compilation of a witness statement

ROGUES Solution

SECOM’s ROGUES solution (Repeat Offenders Gallery Under Electronic Surveillance) has been developed to allow Control and Command Centre operators to alert on-site manned guards in real time when a known unwanted individual or offender is active in the area. Once one of our operators detects a repeat offender an alert with the offenders images are sent directly to the store/store guard’s phone indicating what they are wearing at that moment in time, making them easily identifiable by store staff so action can be taken instantly.

Our ROGUES solution also helps with habitual offenders who have been found to follow regular schedules, visiting two or more stores on their rounds. Once an offender has been identified, our Control and Command operators are able to warn likely target stores so staff and guards are able to exercise maximum vigilance when the suspect arrives – possibly preventing an incident.

We are extremely proud to be the recipients of the CCTV System Of The Year Award at IFSEC’s Security and Fire Excellence Awards 2018 for our ROGUES solution. The award recognises our work with the Co-op to develop and implement an intelligence-led, 24/7 system to cut stock losses and improve in-store safety for staff and customers across the network of Co-op stores.

 

Retail Intelligence in action