False Alarm Prevention Tips

• Ensure that authorised users have been fully instructed on how to operate the system.
• Always use the designated entry/exit routes when entering and leaving the building.
• Check that all personnel have either left the building or are in an unprotected area. Ensure that all windows and doors are closed and secure before setting the alarm. A walk round the protected area is the only effective way of doing this.
• Ensure that the protected areas are free of any potential movement i.e. small animals, loose blinds, decorations and swinging signs etc.
• Check that there is nothing obstructing the detection devices.
• Ensure that automatically controlled electrical equipment e.g. air-conditioning, fan heaters, refrigerators etc. do not affect the performance of the alarm system.
• Take care not to obstruct the security sensors with changing levels of stock in storage and be sure to stack it securely to avoid any unstable motion.
• Ensure that you deactivate the alarm within the time allocated and before entering secured areas.
• Be sure to inform the Alarm Receiving Centre (ARC) if you intend to open/close the premises outside the usual agreed times (if applicable).
• False alarms should be carefully investigated and appropriate measures taken to avoid similar incidents.
• Ensure that your system receives regular maintenance checks.
• Always advise your security service provider when carrying out alterations to your building that might affect the operation of your system.
• Remember that excessive false alarms will normally give rise to police response being withdrawn. This may affect your insurance cover and in the event of such a withdrawal you should consult your insurer straight away.