SECOM home security packages ensure that you feel safe and secure in your home and as an NSI gold member you can be sure that all of our products and systems comply with the latest industry standards.

Offering great value and service is key and we’re always on hand to help manage and maintain your security.

Alongside our Home Secure packages, we can now offer our SECOM HomeControl+ app, allowing you to control your home security from your smartphone, anywhere in the world.

Find out more about our HomeControl+ package here.

Why Choose SECOM?

SECOM home security products are a completely hassle free way to secure your home.

We understand that not all homes will require the same level of attention to ensure that they are protected to a standard that the home owner is comfortable with.

With this in mind, we have created the perfect package to meet every individuals’ home security needs, securing your home has never been easier with SECOM.

Frequently Asked Questions

A PIR is a passive infrared sensor, sometimes known as a motion sensor which detects objects that emit heat such as people and animals. This device is usually installed at ceiling height in the corner of a room to maximise the detection field.

Having an intruder alarm installed in your home may reduce your home insurance premium as the alarm helps to reduce the risk of your home being broken into. However, there is no guarantee that having an intruder alarm installed will have any effect on your premium as it will vary depending on the provider. Talk to your insurance provider as to any savings and what system they would recommend.

There are four ways to arm and disarm your intruder alarm. You can do this via your control panel, just key in your alarm code into the panel to arm the alarm and do the same again to disarm. You can also use your remote key fob by pressing the button corresponding to the action you want to take or if you have a proximity tag (these can be purchased additionally) you can arm/disarm your alarm by presenting the tag to the reader.

Finally, if you have one of our wireless Home Secure Intruder alarm systems you can also arm/disarm your intruder alarm via the Home Control+ app (additional fee for the app applies) by selecting which room you would like to set and changing the padlock to either a red closed padlock to set the alarm or the green open padlock to unset.

Yes, our wired/wireless alarm systems are level set systems, you can set them up in the following way:

Level Set A: Full set of the house

Level Set B: Downstairs unset. Upstairs set.

Level Set C: Garage set. Rest of house unset.

Your engineer will be able to set this up according to your needs.

It is generally not necessary to have a sensor in every room however we do recommend having them in any rooms containing valuables (e.g. computers, televisions, and priceless possessions) and rooms which are easily accessible through doors, windows or flat roofs and balconies. We also recommend having sensors installed in rooms which have been broken into before. Should you require a Police Response then two separate devices would need to activate providing a confirmed alarm.

Yes they can, however we do offer pet friendly systems which will reduce the risk of false triggers caused by pets. However these would not guarantee that a pet jumping up won’t activate the alarm causing a false alarm. We would recommend that all pets are confined to a room without any detection.

A key fob is a wireless remote device that can be carried around with you to arm and disarm your intruder alarm. It works like a remote control with buttons to push for the setting you require. When your key fob displays a red LED the system has been armed, if the LED is green the system has been disarmed. If the LED display is amber this could mean there is a fault with the system. The buttons on your key fob can also be locked to stop any accidental button pushing, to do this push any two buttons that are diagonal to each other and wait for the red light to flash indicating the fob is locked.

If you would like to add any additional key fobs please contact our Service & Maintenance line on 0800 0234832. Please be advised that these will be at an additional cost.

If you would to change any of your key holder details please send an email to arc@secom.plc.uk with all the new details of your key holder including your contract details and we will get this updated for you.

If you have any problems with your alarm please contact our Service & Maintenance line on 0800 0234832 where a colleague will be able to assist you 24/7.

We do offer police response at an additional cost giving you extra peace of mind 24/7. In the event that your burglar alarm is triggered and the alarm having a current Police URN (unique reference number) we can give you or your nominated key holder’s reassurance by notifying the police so that you are not left to deal with potential intruders alone.

For our home intruder alarms, yes – with our Home Secure+ app (additional fee for the app applies) by selecting which room you would like to set and changing the padlock to either a red closed padlock to set the alarm or the green open padlock to unset.

Should your alarm activate, our operators in our Alarm Receiving Centre will contact you or your nominated key holders to inform you. The alarm system must be a confirmed alarm and have a Police URN meaning two devices have to activate before being passed to the Police to attend.

There are several things you can do to help prevent your intruder alarm going off when it shouldn’t such as keeping animals and small children away from the sensors as much as possible and checking to make sure the batteries have enough life in them (if wireless system) – if a component in your systems battery dies it can create a gap in the system circuit which may then trigger a false alarm. Ensure you check your sensors regularly and look for signs of wear and tear that may also trigger a false alarm.

The system has a battery backup which usually will last up to 8-12 hours depending on the battery charge.

No, we offer a GSM signalling device which negates the need for a separate telephone line or for a higher level of security we offer a DualCom GPRS signalling device which uses both the GSM network and an existing telephone line.

Batteries will usually last around two years depending on activations and are regularly changed on the annual engineer’s maintenance visit/s

Call 03334 142 093

email: homesecurity@secom.plc.uk